Privacy Policy
Last updated: 6 August 2025
At BuildSpace 3D, your privacy matters. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website and services.
1. Information We Collect
a. Information You Provide
We collect personal and order-related information when you:
- Upload 3D files for printing, drafting, or scanning
- Place an order
- Contact us or create an account
- Subscribe to updates or support
This may include:
- Name and email address
- Shipping and billing details
- Uploaded file names and metadata
- Any messages or communications you send us
b. Automatically Collected Data
When you browse our site, we may automatically collect:
- Your IP address and browser/device type
- Pages visited and interaction history
- Cookies and analytics data to help improve our services
2. How We Use Your Information
We use your data to:
- Process orders and provide services
- Communicate with you about your order
- Generate quotes for 3D printing, CAD drafting, or scanning
- Improve user experience and website functionality
- Detect fraud and enhance security
- Comply with legal obligations
3. File Upload & Storage
Files uploaded for:
- 3D Printing
- CAD Drafting (based on your drawings)
- 3D Scanning of physical parts
…are used strictly for fulfilment purposes. All 3D files are automatically deleted from our servers within 10 business days of your order completion.
We do not share or retain files without permission.
4. Commercial Licensing
Customers retain full ownership of the files they upload. However, any file submitted for printing that is not originally owned by the customer must have a valid commercial-use license. By uploading such files, you confirm you have the rights or permission to print them.
5. Payments
We accept secure payments via:
- Visa
- Mastercard
- PayPal
- Apple Pay
- Google Pay
- Other payment methods as listed during checkout
Your financial data is processed securely by third-party payment providers. We do not store your full payment details.
6. Delivery
Once your order is complete, shipping is arranged via Australian postal services. Delivery typically takes 3–5 business days, though times may vary depending on your location or external postal disruptions.
7. Refunds & Returns
We offer a 7-day refund policy if the final product quality does not meet your expectations. To be eligible:
- Contact us within 7 days of receiving the item
- Include clear photos showing the issue or defect
- Refunds are reviewed and issued after assessment
8. Data Protection & Security
We use:
- SSL encryption
- Secure hosting
- Limited-access storage
- Regular monitoring
Your personal data is protected using best practices, but no system is 100% immune. You use our site and services at your own discretion.
9. Your Rights
You have the right to:
- Request access to your personal data
- Correct or delete inaccurate data
- Withdraw consent or object to certain processing
- Request data portability or restriction of use
Contact us anytime at support@buildspace3d.com.au to exercise these rights.
10. Cookies
We use cookies to:
- Enhance your browsing experience
- Save cart and login preferences
- Track performance for improvement
You can manage or disable cookies via your browser settings.
11. External Links
Our website may link to external services. We are not responsible for how these third-party sites collect or use your information.
12. Children’s Privacy
We do not knowingly collect data from individuals under the age of 13. If you believe a minor has submitted information, please contact us and we will remove it.
13. Policy Updates
This policy may change periodically. Any updates will be posted here with the revised date. Continued use of our site implies your acceptance of the latest version.
14. Contact Us
If you have any questions, requests, or concerns about this policy or how your data is used, please contact us at:
📧 General Inquiries: info@buildspace3d.com.au
🎧 Customer Support: support@buildspace3d.com.au